Last updated: September 28, 2026

At NERAVIA, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or subscribe to our communications.

1. Who We Are

NERAVIA is operated by:

Legal name: ALEXANDRA-GEORGIANA VELEA PERSOANA FIZICA AUTORIZATA
Registration number: 54709029
Address: Blvd. Bucurestii Noi, nr. 136, AP. 5, Bucharest, Romania

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), we are the data controller responsible for your personal data.

2. Information We Collect

Depending on how you interact with NERAVIA, we may collect:

Name and surname
Email address
Billing and payment information
Order information
Birth date
Birth time
Birthplace
Information you provide when contacting us
Information submitted through our website forms
Technical information such as IP address, browser type, device information, and website activity

We only collect information that is relevant and necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Create and deliver your personalized astrology reading
Communicate with you about your order
Respond to customer support requests
Send requested emails and updates
Improve our website and services
Maintain website security and prevent fraud
Comply with applicable legal and accounting obligations

We do not use your personal information for purposes unrelated to those described here without providing appropriate information or obtaining consent where required.

4. Birth Information

To create a personalized astrology reading, we may ask you to provide your date of birth, exact birth time, and birthplace.

This information is used to prepare your personalized reading and is not used to make decisions about your eligibility for financial, employment, insurance, credit, or other services.

Please only provide information that is necessary for your reading.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data based on one or more of the following legal grounds:

Contractual necessity — when processing is necessary to provide a product or service you have purchased.
Legal obligation — when we are required to retain or process information under applicable law.
Legitimate interests — where necessary to operate, secure, and improve our services, provided that your rights and interests do not override those interests.
Consent — where you have voluntarily provided consent, such as for certain marketing communications.

The GDPR requires organisations to identify the applicable legal basis for processing personal data.

6. Payments

Payments are processed through third-party payment providers. NERAVIA does not store your complete payment card details on its own servers.

Payment providers may process your information according to their own privacy policies and terms.

7. Shopify and Service Providers

Our online store is powered by Shopify. We may also use third-party providers for services such as payment processing, email delivery, analytics, website functionality, and customer support.

These providers may process personal data on our behalf where necessary to provide their services.

Where applicable, appropriate contractual and organisational safeguards are used for such processing.

8. Email Communications

We may use your email address to:

Deliver your purchased reading
Provide order-related communications
Respond to your enquiries
Send marketing communications where permitted and, where required, based on your consent

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email.

9. Cookies and Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and improve our services.

Some cookies may be provided by third-party services.

Where required by applicable law, non-essential cookies will only be used after obtaining the appropriate consent.

10. How Long We Keep Your Information

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, and complying with legal obligations.

Different types of information may therefore be retained for different periods.

The GDPR requires personal data to be kept no longer than necessary for the relevant purpose.

11. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your personal data
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a relevant data protection authority

These rights are provided under the GDPR, subject to applicable limitations and exceptions.

To exercise your rights, contact us at:

[CONTACT EMAIL]

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

13. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where personal data is transferred outside the EEA, we will use appropriate safeguards where required by applicable data protection law. The GDPR specifically requires information about applicable international transfers and safeguards to be provided where relevant.

14. Children's Privacy

NERAVIA is not intended for children who are not legally permitted to purchase our services.

We do not knowingly collect personal information from children for the purpose of providing our services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

The updated version will be published on this page with a revised "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Email: hello@neravia.online

NERAVIA