Last updated: September 28, 2026

At Naravia, every astrology reading is created specifically for the customer using the personal birth information provided at the time of purchase.

Cancellation Before Preparation

If you change your mind after placing an order, you may contact us at hello@neravia.online as soon as possible. If your personalized reading has not yet entered the preparation process, we will review your cancellation request.

Personalized Digital Products

Because our readings are personalized digital products and are prepared specifically for each customer, orders may become non-refundable once the reading has entered the preparation process or has been delivered.

Technical Issues or Incorrect Delivery

If you receive an incorrect, incomplete, corrupted, or otherwise unusable file, please contact us at hello@neravia.online. We will review the issue and, where appropriate, provide a corrected reading or another suitable resolution.

Delivery Issues

If you have not received your reading within the stated delivery timeframe, please contact us at hello@neravia.online with your order number. We will investigate the issue and work to ensure your reading is delivered.

How to Request a Refund

To request a cancellation or refund, email hello@neravia.online and include:

• Your order number
• The email address used for your purchase
• The reason for your request

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.

Astrology Disclaimer

Naravia astrology readings are provided for personal reflection and entertainment purposes. They are not intended to provide medical, psychological, legal, financial, or other professional advice and do not guarantee specific future outcomes.

Contact

If you have any questions regarding this Refund Policy, please contact us at:

hello@neravia.online